Distance Sales Agreement
1- PARTIES OF THE AGREEMENT
ÖZZENCİR TOURISM AND SEYAHATACENTASI EL.SAN.MAD.MÜH.İM.İNŞ.TEKS.DENİZCİLİK SPOR TES.SAN.VE TİC.LTD STI (hereinafter referred to as AGENCY) and the person receiving the service (hereinafter referred to as CUSTOMER) by approving this agreement has been signed.
2- SUBJECT OF THE AGREEMENT
The subject of this agreement covers the rights and obligations of the parties pursuant to the provisions of the Regulation on the Implementation Procedures and Principles of Customer Protection Law No. 4077 regarding the sale and performance of the hotel reservation, transfer service, tours service that the Agency sells to the Customer.
3- GENERAL PROVISIONS
Customer's name, title, full address, telephone and other access information of the Agency, basic qualifications of the service subject to sale, sales price including taxes, payment method etc. all preliminary information about the service subject to sale and the use of the right of withdrawal and how to use this right, the official authorities to which they can submit their complaints and objections, etc. The Agency accepts and declares that it has been informed in advance by the Agency in a clear, understandable and internet environment, that this information has been confirmed electronically and / or by telephone or electronic mail and that it has subsequently confirmed the reservation and agreement.
The customer accepts the information document about the reservation made through the online system and the e-mail and sms notifications to be made by the Agency.
Customers who do not sign a contract but participate in the service shall be deemed to have accepted and committed to the terms of the contract upon the approval of the Customer by whom they are authorized. The Agency reserves the right of recourse to other Customers.
In the event that the service in question is used by a person other than the Customer, the Agency shall not be liable for the person's refusal to accept the performance.
If the credit card of the Customer is used unfairly or unlawfully by unauthorized persons after the performance of the service, the Customer is obliged to compensate the damages arising from the failure of the bank or financial institution to pay the service fee to the Agency.
4- MUTUAL RIGHTS AND OBLIGATIONS
The Agency is obliged to fulfill its performance within the period it has committed and is obliged to inform the Customer as soon as possible of any cancellation notices.
If the customer does not accept the betting because the service purchased is defective, it is obligatory to inform the Agency and the accommodation facility in writing immediately. Otherwise, the customer accepts the performance and uses the service. In the event that the accommodation facility is not made available or is not in a position to provide services, the responsibility of the accommodation facility is the responsibility of the accommodation facility. In this case, the Agency has the right to accommodate the customer at the same standard or in a higher category facility. In the event that the customer does not accept such a change, he has the right to take back the amount paid for the reservation and cannot claim any compensation from the Agency.
In the event of force majeure hindering the realization of the contract, the person acting in person shall inform the other party immediately and in writing. In case of force majeure, the Customer is obliged to return the price to the Consumer if he / she buys or acts as an agent if the Consumer requests a cancellation. The agency cannot be held responsible for the refund of the amount it cannot receive. In cases under the responsibility of the Agency, the changes against the Consumer may be compensated by the provisions of the TURSAB DENIZLI Schedule in the form of a refund of the price or service to the Consumer or may be compensated by additional or alternative services provided to the Consumer during the service. The purchase and use of additional or substitution services will eliminate the consumer's right to reimbursement and compensation.
In case of early departure, including force majeure, due to the fact that the service is defective, the Customer is obliged to notify the Agency authority and the hotel where he / she is staying during the execution of the service in writing. The Consumer may not object to the Agency in this respect. The penal transaction to be applied is invoiced to the Customer.
The customer is obliged to inform the hotel first of all dissatisfaction with the hotel, and then to show the hotel as the other party in the cases to be filed and complaints. The Agency cannot claim any pecuniary and non-pecuniary damage in this respect.
In addition to the difference in price increases for the early booking period and / or for all periods (except for system-based inaccuracies), the customer does not request the difference or refunds for the so-called action discounts.
All responsibility for the baggage and its contents belongs to the owner and the Agency has no responsibility for lost theft or damage. The customer is obliged to comply with the laws and conventions that the vehicle to which he will travel and the facility to which he will stay are subject to.
The scope of the guarantee regarding the missing or defective performance, damage and loss of the customers who purchase travel insurance service is determined by the insurance company's policy. The Agency bears no responsibility for the content, scope or application of these guarantees.