General Cancellation policy

The cancellation policy for daily tours:
You may modify or cancel a tour up to three (3) days prior to the tour departure with absolutely no penalty. There is full refund of your payment for any cancellation prior to 3 days before tour departure.
If you cancel within 2 day(s) of the scheduled departure, there is no refund.

The cancellation policy for Shore Excursions:
You may modify or cancel a tour up to three (3) days prior to the tour departure with absolutely no penalty. There is full refund of your payment for any cancellation prior to 3 days before tour departure.
If you cancel within 2 day(s) of the scheduled departure, there is no refund.If for any reason your cruise ship does not arrive in port as scheduled, creating interference with a tour departure, we will refund your tour cost entirely or, if you request it, will work to accommodate you on another tour.

The cancellation policy for packages tours:
You may modify or cancel a tour up to ten (10) days prior to the tour departure with absolutely no penalty. A full refund will be issued for any tour canceled prior to 10 days before tour departure.

Note
Moonstar Tour must be notified at +90 549 642 6422, by email, or by live chat for a refund to be issued.